Shipping policy

Shipping & Installs Policy

We deliver Australia-wide at great rates!

 

Delivery fees can be found upon checkout. Please contact us for installation service.

 

For customers outside of Sydney, your shipping cost and time will vary depending on what you purchase and where it needs to be delivered. Please allow up to 10-17 working days for your items to be shipped and delivered. Once your order is dispatched you'll receive an email from info@myofxaustralia.com.au with your tracking number.

Shipping prices are based on the boxed size and weight of the item(s). Please be aware that shipping is calculated off the larger of the package size or weight.

MyoFx Australia will only send small boxed items weight under 22kg to PO Boxes.

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are classified as any order over 22kg. Products are allocated as bulky as determined by the shipping methods of our courier companies, we use Australia Post for a majority of our small deliveries.

What You Can Expect
MyoFx Australia will make every effort to make the delivery and installation of your product as seamless as possible.

Delivery Time

For customers in Sydney who just would like delivery please allow 5-10 working days for most items. We do our utmost best to deliver the items as soon as possible. However, some items are sourced from outside NSW and will take longer to be processed into our warehouse. If this is the case our customer service team will contact you and update you on the progress.

Reasons for Order Delays

An incorrect address has been entered against the order.
Your order has had to be split and sent in two batches.
Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.

Some items are special order items – which are normally pre-sold before container lands in Australia. We will call and notify you if this is the case.
Distant suppliers – Some lines of equipment are made in the USA, Germany or Italy, so understandably when a new shipment is on its way allow a little extra time for these items to pass through customs.

One item in your order may be out of stock from the supplier. If this is the case we will notify you and let you know. You have the option of waiting for all items to be in stock and send in one transaction or you have the option of having the in-stock items sent first then once we receive in the awaiting stock we will then ship items out to you with no extra cost.